Frequently asked questions

Yes. All product keys sold on Keylify.com are 100 percent genuine and sourced from verified suppliers around the world. Microsoft products are activated directly through the official Microsoft website or the built-in Activation menu in Windows or Office. No third-party tools, cracks, or shady activation methods are ever used.

Keylify partners with multiple suppliers and distributors globally. This allows us to source legitimate digital licenses at reduced wholesale prices, and pass the savings directly to you. Our goal is to always provide affordable and accessible software for everyone.

Delivery is instant.
Our automated system sends your purchased product key directly to:

• Your email inbox
• Your Keylify account Orders page

Keys and instructions are stored permanently in your account so you can access them anytime.

All products on Keylify.com are digital. No physical packages are shipped. You will receive your key and instructions electronically.

You can purchase as a guest, but creating an account is recommended. Accounts allow you to reaccess your product keys anytime, even if your email is lost or deleted.

Since all products on Keylify.com are digital and delivered instantly, returns or refunds are not possible. Before paying, customers go through several confirmation steps to ensure the order is correct.

If there is an issue with the product, a replacement is possible in the following cases:

• The key is defective
• The wrong product was sent
• The activation process shows a verified error
• The customer can provide evidence to support the issue

Once our support team verifies the problem, we will provide a replacement or fix the issue.

Yes. Keylify provides full post-purchase support. If you have any installation or activation questions, our team is available to assist you step by step.

Yes. Keylify is a registered digital goods retailer with verified suppliers, official invoicing, automated delivery, and long-term customer history. Thousands of customers rely on Keylify for affordable Microsoft software and PC games.

First, check your spam or promotions folder. If the email is not there, simply log in to your Keylify account and open the Orders section to view all your purchased keys. If you still need help, contact our support team and we will resend it manually.

To help you quickly and accurately, our support team may request:

• Screenshots of the activation error
• Full screenshots showing the product version installed
• Any other relevant information needed to verify the problem

If sensitive info appears, you can cover it using any screenshot tool.

If you selected the wrong product by mistake, contact our support team immediately. While refunds are not possible (since digital items cannot be returned), we may assist with a replacement if the key has not been activated and our team can verify the case.
Our goal is to help you get the correct product whenever possible.

Keylify specializes in Microsoft software such as Windows 10, Windows 11, Office 2019, Office 2021, Office 365, and related editions. We also offer a growing collection of PC game titles and other digital products.

You can activate your Windows or Office license directly through the official activation menu:

• Windows: Settings > System > Activation
• Office: Open any Office app and sign in or enter the product key when prompted

Full activation instructions are included with every order.

It depends on the product type.
Most Microsoft licenses are one-time activation per device unless otherwise specified. The product page will always list the activation type and device limit.

Most PC game keys are delivered instantly through our automated system. In rare cases when a specific title is not immediately available, delivery may take between 5 and 20 minutes while our support team attaches the key to your order. Once processed, you will receive the key along with activation instructions for platforms such as Steam, EA App, Ubisoft Connect, Epic Games, or others depending on the product.