Frequently Asked Questions
Keylify.com FAQ – Questions and Answers
Are the product keys on Keylify.com genuine?
Yes. All product keys sold on Keylify.com are 100 percent genuine and sourced from verified suppliers around the world. Microsoft products are activated directly through the official Microsoft website or the built-in Activation menu in Windows or Office. No third-party tools, cracks, or shady activation methods are ever used.
How do you offer such competitive pricing?
Keylify partners with multiple suppliers and distributors globally. This allows us to source legitimate digital licenses at reduced wholesale prices, and pass the savings directly to you. Our goal is to always provide affordable and accessible software for everyone.
What products do you sell?
Keylify specializes in Microsoft software such as Windows 10, Windows 11, Office 2019, Office 2021, Office 365, and related editions. We also offer a growing collection of PC game titles and other digital products.
How fast will I receive my product key?
Delivery is instant.
Our automated system sends your purchased product key directly to:
- Your email inbox
- Your Keylify account Orders page
Keys and instructions are stored permanently in your account so you can access them anytime.
I did not receive my email. What should I do?
First, check your spam or promotions folder. If the email is not there, simply log in to your Keylify account and open the Orders section to view all your purchased keys. If you still need help, contact our support team and we will resend it manually.
Are keys sent physically or digitally?
All products on Keylify.com are digital. No physical packages are shipped. You will receive your key and instructions electronically.
Do I need a Keylify account to make a purchase?
You can purchase as a guest, but creating an account is recommended. Accounts allow you to reaccess your product keys anytime, even if your email is lost or deleted.
How do I activate my Microsoft product?
You can activate your Windows or Office license directly through the official activation menu:
- Windows: Settings > System > Activation
- Office: Open any Office app and sign in or enter the product key when prompted
Full activation instructions are included with every order.
What is your refund and return policy?
Since all products on Keylify.com are digital and delivered instantly, returns or refunds are not possible. Before paying, customers go through several confirmation steps to ensure the order is correct.
If there is an issue with the product, a replacement is possible in the following cases:
- The key is defective
- The wrong product was sent
- The activation process shows a verified error
- The customer can provide evidence to support the issue
Once our support team verifies the problem, we will provide a replacement or fix the issue.
What proof do I need if something is not working?
To help you quickly and accurately, our support team may request:
- Screenshots of the activation error
- Full screenshots showing the product version installed
- Any other relevant information needed to verify the problem
If sensitive info appears, you can cover it using any screenshot tool.
