What proof do I need if something is not working?

To help you quickly and accurately, our support team may request:

  • Screenshots of the activation error
  • Full screenshots showing the product version installed
  • Any other relevant information needed to verify the problem

If sensitive info appears, you can cover it using any screenshot tool.

In this section, you’ll find answers to the most common questions and issues. If you don’t see what you’re looking for, feel free to contact us through our live chat.